Policies

Check-in

Check-in starts at 3:00 PM.
Please let us know if you will be arriving after 10pm by emailing info@exceptionalplaces.com. In this case, we will leave a note out with directions to your suite and a number to call in case of any problems.

Check-out

Check-out is 11:00 AM

We provide meals that are prepared and served at the main lodge, exclusively for guests staying at Inn on The Lake or Aurora Sun Cottage.

- Breakfast - $19.50 per person.

Served from 8am to 10am, featuring a continental buffet with a cooked option.

- Lunch - $23.50 per person.

Served at 2pm, offering a rotating menu of cooked meals.

- Dinner - $49.95 per person.

Served at 7pm, featuring a three-course meal crafted by our skilled in-house chefs. Typically, dinner begins with a soup or salad and freshly baked bread, followed by a main course and dessert. We create a different menu each day, so please inform us of any dietary restrictions in advance.

We are fully licensed, offering a selection of wines, Yukon beers, and various spirits. Please note that any alcohol consumed in public or common areas must be purchased from Inn on The Lake. While you may bring your own alcohol, it must be consumed in your suite.

The airport shuttle fee is $100.00 per person one way. Shuttle service runs from 6am to 6pm daily and must be booked in advance.

All prices are subject to an additional 5% GST.

• A credit card number is necessary to hold the reservation.
• Payment types: MasterCard, Visa, American Express
• Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
• No cribs (infant beds) or high chairs available.
• Group cancellations less than 30 days prior are subject to a fee.
• Cancellations or changes made 7 days prior or less as well as no-shows are subject to a fee equal to 100% of the total amount paid for the reservation.
• Cancellations less than 30 days and more than 7 days prior are subject to 25% charge of total reservation.

If you desire to bring a pet, contact us to arrange for a pet-friendly room. An extra charge of CAD $50.00/pet/stay will apply. 

The Presidential Suite, Fireweed Cottage & Aurora Sun Cottage are designated as pet friendly.

By bringing your pets and having them stay you are agreeing to additional charges if there is excessive pet hair cleaning, soiled linens or damage caused by pets. Pets are not permitted on bedding, couches or furniture. If there is evidence of pets on the bedding, couches or furniture there will be a non-refundable cleaning fee charged of $200.00. This is non-negotiable.

Inn on the Lake is a non-smoking facility. Guests are welcome to smoke outdoors.

If you take part in any of our guided activities or services, you will be required to sign a liability waiver.

If you wish to access any of our complimentary activities or services, corresponding gear must be used at all times.

Inn on the Lake is always conscious of guests’ safety. The Yukon is a place of extremes. Weather conditions will vary greatly within a 24-hour period and could result in icy or slippery conditions around the lodge. Solid footwear and appropriate clothing is recommended.